Archive for the ‘Executive Leadership’ Category

When desire and achievement collide

Tuesday, August 16th, 2011 by Martha Forlines & Thad Green

giveup-sm

Achievement always fulfills some desires, and precludes others.

 

This collision is a growing concern among leaders.

 

The concern begins with a gnawing anxiety about what may happen.

 

Both good and bad come with achievement. When the bad outweighs the good, reality sets in and dissatisfaction shows up.

 

What’s a leader to do so achievement and desire do not collide?

 

Leaders can relate to this collusion between achievement and desire.

 

Achievement always leads to something, lots of things usually. Some are good, others are not so good.

 

Achievement is like a family vacation.

You got away from the office, but your mother-in-law came along.

You got to read some, but not enough because a dreaded cousin and her best (and obnoxious) friend visited for three days, uninvited.

You had fun with the kids, but you had to entertain them too much.

The food was great, but the weather wasn’t.

You got to do some things you wanted to do, but spent too much time pleasing others.

It was good to “get away,” but you had to settle too many arguments.

Nobody got sick or hurt, but you were bombarded with emails from the office with questions to answer, problems to solve, and decisions to make.

You were able to decompress, but then it was time to come home.

 

So how is achievement like a vacation?

 

First, you know on the front end what will please you, and what won’t.

 

Second, you can anticipate what could happen, and take action to insure much of the good, and prevent much of the bad.

 

Third, you can see how much good is likely to happen, and how much bad, and which way the scales will tip.

 

Fourth, you can make better decisions, if you anticipate and avoid unpleasant surprises.

 

In other words, look before you leap, so achievement and desire don’t collide.

 

Martha Forlines and Thad Green

Procrastination pays off

Tuesday, August 2nd, 2011 by Martha Forlines

 enjoywork

It’s not the decisions you make that kill you, it’s the ones you don’t make, or make too late, that hold you back.

 

Sure, there’s a time and place for procrastinating, but you better know what you’re doing.

 

If you know when to procrastinate, procrastination can really pay off!!!

 

Otherwise, you’re asking for trouble.

 

You should procrastinate on decision making WHEN:

  1. You’re angry.
  2. You’re too tired to think clearly.
  3. You need more information (and you can get it and get it quickly and without too much cost).
  4. You need to prepare others for the decision.
  5. You feel rushed.
  6. You’re about to compromise your values.
  7. You’re trying to make everybody happy.
  8. You desperately want to please one or more key people.
  9. You feel like you’re being pushed into the decision.
  10. You’re not confident you’re making a good decision.
  11. Your intuition is shouting “wait.”

 

If any of these conditions exist, hold off on making the decision, not too long though, but give yourself a little more time before deciding.

 

If you can make a better decision tomorrow, make it tomorrow!

 

Martha Forlines and Thad Green

Leadership Consulting: Rational Leaders Can Make Bad Leaders

Wednesday, June 22nd, 2011 by Martha Forlines & Thad Green
Rational Leader

Recap of Leader Quick Tip: Being rational can be a big leadership flaw

Leaders who rely only on rational thinking paint themselves into a poor-performing corner.

Take the leader who relies on rational decision making. The credo is: gather all the available information before making the decision. This leads to trouble.

Too much information becomes confusing, overloads the brain, gives rise to too many choices, and overwhelms the decision maker.

The result is that leaders over-analyze, procrastinate, and ignore their intuition.

Stir all this together and you have the formula for a leadership mess.

Contrary to popular belief, less information serves the leader much better.

Let’s say you’re hiring someone for a job built around customer interaction (or consider a person currently in that job whose performance doesn’t measure up). This could be a customer service rep, in-store sales clerk, or the person doing intake of patients at a hospital, for example.

One candidate for the job tested as smart, learns quickly, a problem solver, analytical, and an introvert. There are several strengths here. The candidate is called in for an interview (to gather more information).

The candidate interviews well. She listens attentively, is very pleasant, unusually thoughtful and considerate, has a good work ethic, is very likable, gets along well with others, and really wants the job.

Add all of the information together and it weighs in favor of the candidate.

Or does it?

If you stop with the test results, you already know one thing for certain. This person does not fit the job. It is a heavy customer interaction job and the candidate is an extreme introvert. This is a clear mismatch. She may perform well early on, but she will dislike the constant interaction with others and will not hold up well to the stress this produces. This person invariably becomes a problem performer, unless she quits first.

Gathering information beyond the test results is confusing and can lead to a bad decision.

Why do leaders go for more information? Because it makes them feel more confident about their decision.

The flaw is thinking that more information is better.

Interesting, isn’t it? You don’t learn the real stuff like this in most leadership consulting, executive coaching or leadership training programs.

Martha Forlines and Thad Green

Leadership Consulting: Leadership and the Sin of Forgiveness

Wednesday, June 8th, 2011 by Martha Forlines & Thad Green
Leadership Consulting: DYSFUNCTIONAL BEHAVIORS AT WORK

Summary of Leader Quick Tip: Forgiving unacceptable behavior undermines the ability to lead.

Let’s do a quick comparison of a covert dysfunctional team or organization and an overt functional team or organization.

DYSFUNCTIONAL BEHAVIORS AT WORK:

  • Negative gossip and rumor mongering.
  • Public insinuations or insulting comments.
  • Undermining and sabotaging the success of others.
  • Withholding information and purposely snubbing others.

FUNCTIONAL BEHAVIORS AT WORK:

  • Having “each other’s backs” at work.
  • Telling others the truth, even when they don’t want to hear it.
  • Publicly supporting the efforts of others.
  • Collaborating with co-workers for team success.

The dysfunctional behaviors described are examples of indirect aggression, while the functional behaviors are direct support.  As a leader, which of these two examples are you indirectly or directly promoting?

It is wrong to forgive in the workplace!

To forgive means acceptance of unacceptable behaviors, like those above and many more . . . and that sends the wrong message, not just to one person, but to many as the word spreads.

And the wrong message sounds like this: Hey, listen up team of mine that I lead, I let you get by with unacceptable behavior.

Employees naturally draw conclusions like this:

  • “I got by with it once and I can get by with it again.”
  • “I can get by with other things, too.”
  • “If he can get by with it, so can I.”
  • “Do what you want, and it’ll be okay.”

Leaders who send messages like this always undermine their ability to lead.

Are you sending this message, perhaps unknowingly?

Leaders forgive not by saying, “I forgive,” but by using other words with the same meaning.

  • “It’s okay.”
  • “Try harder next time.”
  • “Everybody messes up sometimes.”
  • “I know you didn’t mean to.”
  • “Don’t worry about it.”
  • “Everybody has a bad day.”

Leaders also say “I forgive” by ignoring the incident. This is very, very common!

Here are some examples of unacceptable behaviors by team members that leaders tend to forgive, either with “forgiving words” or by ignoring the incident:

  • Not taking responsibility for a decision.
  • Withholding information.
  • Being overly critical of a coworker in a team meeting.
  • Making excuses for not getting work done on time.
  • Making insulting comments about coworkers.
  • Getting in a yelling match with another team member.
  • Forgetting a deadline.
  • Undermining a coworker.
  • Being poorly prepared for a team presentation.

Forgiving unacceptable behavior sends the wrong message and undermines your leadership ability.

So what’s the solution?

1.       Become consciously aware of your forgiving ways. How? How often? With whom? What situations? Think of 2-3 recent examples.

2.       Think about the message you are sending when you are forgiving.

3.       Understand how this impacts your ability to lead.

4.       When you see an unacceptable behavior, avoid overreacting; plan how to respond.

If you find yourself struggling with the sin of forgiveness, and need a little help with managing it, consider leadership consulting, executive coaching or leadership training.

Martha Forlines and Thad Green

Leadership Coaching: Hallmark of the Second-Rater?

Wednesday, May 25th, 2011 by Martha Forlines & Thad Green
Second Rater

Recap of Leader Quick Tip: Second-raters resent the achievement of others

It is the resentment of another person’s achievement, the fear that someone else’s work will be greater than their own, the refusal to lend a hand to help another prove their worthiness, the belief that those of true achievement find pleasure in holding them back, and their dream of greatness is a world where everyone is their acknowledged inferior.

Second-raters sow seeds of discontent, bare their teeth with resentment, they are the bad apple in the barrel, the wolves disguised in sheepskin, the ones who work hardest to drag others down to their level rather than raising themselves up to a higher plane.

The second-rater may climb a few rungs up the ladder, but never to the top, always standing firm, straddling the line that marks mediocrity.

On the other hand, there are the true achievers, lonely in their achievement, lonely for an equal, for a mind to respect, an achievement to admire, lonely for praise from someone they respect, for someone to admire.

Those of true achievement are among the few, some coming into the world marked and destined, others choosing the path they take, choosing early, maybe choosing late, nevertheless choosing.

The choosing may begin with the written word, more likely a story told, but always finds its way through self examination while holding the hand of someone who has been there, maybe a mentor, or through leadership consulting, executive coaching or leadership training, and almost always at a time when pain has opened the door to a new and better world.

All the best to your success,

Martha Forlines and Thad Green

Leadership Consulting: Why You Aren’t Rewarded!

Wednesday, May 11th, 2011 by Martha Forlines & Thad Green
Leadership Reward

Recap of Leader Quick Tip: Sanctioned behavior gets repeated

When you strain your energy to the utmost and you produce the best, do you expect to be rewarded or punished?

Rewarded of course… and if you’re not, then what?

If you sanction (accept) not being rewarded, it is sure to continue!

Behaviors toward you:

  • Are you hated because of your achievements?
  • Scorned because of your high standards?
  • Denounced because of your character and virtues?
  • Called selfish because you do what is right?
  • Called arrogant because of your independent mind?
  • Called ruthless for the strength and self-discipline of your drive to your purpose?

Your reaction:

  • Have you borne it all and kept silent?
  • Have you bowed to THEIR code of conduct?
  • Have you accepted an undeserved guilt for who you are and what you do?
  • Have you sanctioned (accepted) THEIR behavior toward you?

Then you should ask: WHY?

Martha Forlines and Thad Green

P.S. Think about how these questions form a common thread through leadership consulting, executive coaching and leadership training.

P.S.S. The leadership lessons in this Quick Tip and BLOG are taken from Ayn Rand’s Atlas Shrugged.

Leadership Consulting: A Question Too Embarrassing to Ask

Wednesday, April 27th, 2011 by Martha Forlines & Thad Green
Leadership Question

Recap of leader quick tip: People perform poorly because someone allows it

His question was too embarrassing to ask, especially for a man in his position.

Afraid of the answer, he had avoided it for years.

The jet engines hummed as they talked. Neither had given their names. The old man seemed wise . . . and safe.

“It’s impossible to find good people these days. Every team I’ve led in the last few years has had at least one poor performer there when I joined the team, there when I left. Why is that?”

The old man turned, faced him for the first time, and gently said, “Because you allowed it.”

And why do leaders allow it?

The solution is almost too complicated to tackle.

Give any excuse you want, but there are only two reasons why leaders do not deal with poor performers—projection and fear.

With projection the leader says, “If I happened to perform poorly, I wouldn’t want to be pressured about it.” So the leader doesn’t do to someone else what he doesn’t want done to him.

Fear keeps  a leader from dealing with poor performers, the fear of (1) starting a conflict, (2) not being liked, (3) something negative being said about him, and (4) something being done to get back at him, to name the most common fears.

Reluctance to act is complicated stuff. You have to know why you hesitate, otherwise you’ll procrastinate.

Finding the “why” may not be easy.

Overcoming reluctance to deal with poor performers is really about one thing—you have to know yourself.

It isn’t about leadership consulting, executive coaching, leadership and management training, employee engagement and the like. That would make it easy.

Leadership success doesn’t come from what you know, but from discovering what you don’t.

Martha Forlines and Thad Green

Leadership Consulting Essentials: Unfit to Lead?

Wednesday, April 13th, 2011 by Martha Forlines & Thad Green

Recap of leadership quick tip: You have to sort through the essentials of leadership

Leadership puzzle

Think of leadership as a jigsaw puzzle. The puzzle is complete when all of the pieces fall into place. When some go missing or don’t quite fit, you have a problem.

All of the pieces don’t have to be in place to be an effective leader. But the essential pieces have to be there.

For example, it is essential that leaders let go and not do everything themselves. To do otherwise will lead to failure.

There are, however, some things that appear to be essential, but actually are not. For example, leaders can get by without great organizational skills, if they hire someone to compensate for this shortcoming.

So what are the essentials for great leadership? And which ones can leaders get by without?

Some pieces of the leadership puzzle are more important than others. Sometimes the absence of a single piece makes effective leadership impossible. What are those pieces?

Here are some we place in the essential category.

It is essential for leaders to:

1.      Have plenty of energy (for the stamina for life in the fast lane).

2.      Be stress-hardy (otherwise the pressure will get you down).

3.      Have lots of courage (to do what is ethically right, to listen to things you don’t want to hear, and to stand up to others).

4.      Hold yourself and others to high standards of performance (not just talk a good game).

5.      Have a full understanding of your strengths and weaknesses (so you will focus on what you do best and compensate for the rest, like hiring people what are strong where you are weak).

6.      Make good decisions about priorities for your team and yourself.

7.      Listen, then weigh and decide.

On the other hand, sometimes leaders can get by when a piece of the puzzle is missing. Here are a few we believe leaders can do without:

1.      Being creative isn’t a necessity, when leaders surround themselves with a few who are.

2.      Leaders don’t have to be inspirational speakers, if they have other ways to inspire those they lead.

3.      Being a great planner isn’t a requirement, when leaders can turn to those who are.

So what all is on the essentials list? We’ve only scratched the surface here.

Many of you have been on the receiving end of leadership consulting, executive coaching, leadership and management training, and employee engagement initiatives, for example.

You have ideas about the essentials of leadership. We’d like to hear them. Contact us by replying to this email or give us a call at 678-576-5207.

If you’d like to join the conversation on linked-in, here is the link.

We look forward to hearing from you.

All the best to your success,

Martha Forlines and Thad Green

You can’t make leaders lead!

Wednesday, March 30th, 2011 by Martha Forlines & Thad Green

Recap of leader Quick Tip: You can’t make leaders lead

Leadership training skills

Anybody with average intelligence can learn the skills to be a leader.

The problem is getting leaders to use the skills.

You can lead a horse to water, but you can’t make him drink.

Leaders who perform poorly have a million excuses for not using the skills they have, or could easily acquire.

Until you get to the bottom of this, don’t expect any improvement in leadership.

Consider the leader who is stumbling in an area or two, like not dealing with a poor performer (or not resolving a conflict).

Is the stumbling because the leader doesn’t have the necessary skills? No, never.

“I don’t know” is a feeble excuse.

Leaders have skills they are unwilling to use. They need skills they are unwilling to learn.

Until you know what’s behind the unwillingness, don’t expect anything to change.

The consultants and coaches here at BSI are trained to help leaders figure out what’s holding them back and how to get where they want and need to go.

If you want to know more about how we do this, call us at 678.576.5207.

All the best to your success,

Martha Forlines and Thad Green

Leadership Coaching: Discover What’s Behind Your Leader Fears

Wednesday, March 16th, 2011 by Martha Forlines & Thad Green

Recap to leader quick tip: Fear responses hold leaders back

worried and stressed

Here are some examples of leader behaviors that are responses to fear:

1.       Avoiding conflict.

2.       Not dealing with poor performers.

3.       Rewarding employees who don’t deserve it.

4.       Procrastinating on tough decisions.

5.       Unwillingness to give honest feedback.

6.       Not returning a call to an unhappy customer.

7.       Being defensive when criticized.

8.       Discouraging input from team members.

9.       Avoiding challenging situations.

Responding to fear results in behaviors that are counter to good leadership. These behaviors hold us back. They keep us from being the leader we want to be.

Is it possible to get beyond fear and become a more effective leader?

Short quiz for going beyond fear:

1.       Can you name the three fears that affect you most as a leader? Yes or No

2.       Are you consciously aware when a fear is pushing you to avoid or procrastinate? Yes or No

3.       Do you know the origin of your biggest fears? Yes or No

4.       Can you name three leader behaviors that are responses to your fears?  Yes or No

5.       Have you ever been introspective about your fears? Yes or No

6.       Are you currently seeking help with the fears that affect the way you lead? Yes or No

7.       Are you willing to excavate your fears and deal with them? Yes or No

8.       Are you truly hungry to be an outstanding leader? Yes or No

9.       Are you at a crossroads in your leadership career? Yes or No

10.   Do you realize you have to go beyond your fears to excel as a leader? Yes or No

Questions 1-6 are about where you are now in your journey. The more “Yes” responses the better, but the “No” responses will not keep you from getting where you want to be.

Questions 7-10 are the important ones. They are about where you CAN be. A “Yes” response to all four of these is a predictor of where you WILL be.

Many options are available to “get you there,” including assessment tools, executive coaching, leadership consulting, leadership training, and exploration in employee engagement.

For more on the subject of leadership and fear responses, stay tuned for upcoming Leader Quick Tips and BLOGs.

All the best to your success,

Martha Forlines and Thad Green