Recap of leader quick tip: It’s easier to face disengagement (and more profitable) than live with it
Here’s a solution with a different spin.
It comes from Vineet Nayar, CEO of HCL Technologies, a global information technology services company, as reported at Forbes.com 06.18.10.
He recommends using a management approach called Employees First, Customers Second. Mr. Nayar stresses that this is not a human resources initiative, but a management approach.
“I don’t think that employee ‘satisfaction’ is something a company should strive for. Satisfaction is a passive state, isn’t it?”
“As for employee ‘engagement,’ that isn’t much better than satisfaction,” he says.
“What we want at HCL is passion.”
Mr. Nayar says this is working in HCL.
We know it works! We’ve been helping clients put employees first since 1991.
Maybe all of us should stop thinking about “engagement” and start focusing on ENGAGEMENT WITH PASSION!
To learn how we do this, go to our website at www. beliefsysteminstitute.com.
Martha Forlines and Thad Green
Tags: employee engagement, employee performance, performance
