Posts Tagged ‘employee motivation’

The best hires are in love

Tuesday, July 5th, 2011 by Martha Forlines

2646308496_d9a5c71c97[1]Skill, skill,

skill.

 

Experience, experience, experience.

 

Leaders who exclusively hire this way make a BIG, BIG, BIG mistake!

 

The best hires are in love . . . with their work.

 

When they are, they excel. When they’re not, you’ve got problems.

 

When people don’t love their work, you can expect mediocre performance at best, and at worst, poor performance and trouble-making behavior.

 

Skill and experience are overrated!

 

Important, yes, but the overriding criteria? No.

 

People who love their work are motivated by the work itself. They work hard and perform well because they’re turned on by the work they do. The leader doesn’t have to motivate these employees, only get out of their way and let them do their job.

 

They continuously develop their skills, too, because the better they do their job, the better they like it. Any skill deficiencies quickly dissolve.

 

And employees who love their work consistently outperform those with greater skills.

 

Employees who don’t love their work are watching the clock and waiting on the next paycheck. They’re not taking the initiative and going beyond the call of duty. They’re never happy, but are constantly seeking it. Where do they turn? They always look to their manager!

 

If their manager doesn’t make them happy (can you really make another person happy?), they find it in other ways, like complaining or being defiant or stirring up trouble, which gives them a perverse form of satisfaction.

 

Leaders, avoid the pain.

 

Hire people who love their work, and dodge those who don’t.

 

Martha Forlines and Thad Green

Avoiding conflict has benefits!

Wednesday, February 16th, 2011 by Martha Forlines & Thad Green

Recap of leader quick tip: The benefits of avoiding conflict hold a powerful grip

People avoid conflict for one basic reason . . . FEAR.

It’s the fear of what might happen.

This is powerful because “avoiding something you don’t want” is a huge relief . . . and it’s highly motivating.

Fear drives us and we’ll do most anything to avoid it.

Avoidance is a natural response to fear.

It doesn’t matter whether the “thing’ feared is real or imagined. The fear feels the same.

If trying to resolve conflict might turn sour, that’s enough to avoid it.

Avoiding is easier, and easier is better, because avoiding conflict keeps your fear in check.

Here are some of the benefits. If you avoid conflict, you will:

1.       Avoid feeling bad.

2.       Avoid feeling rejected.

3.       Avoid having to admit you were wrong.

4.       Avoid commitments you don’t want to make.

5.       Avoid honest feedback (receiving or giving it).

6.       Avoid accusations (getting or making them).

7.       Avoid anger (facing or having it).

8.       Avoid a hurtful experience (hurting or getting hurt).

9.       Avoid a damaged relationship (maybe not repairable).

10.    Avoid a potential explosion (by yourself or the other person).

In other words, when we avoid conflict, we avoid a lot of negative consequences.

So, we’re motivated to avoid.

And we’re motivated whether the consequences are real or imagined.

Either way, our fear is REAL.

Fear clouds our judgment, blinds us from the truth.

The truth is this: learning how to handle conflict is a better way to put your fear to rest.

Otherwise fear is only seconds away, always.

And this is what we see . . . in our leadership consulting, executive coaching, and employee engagement work.

Martha Forlines and Thad Green

Motivation Train Jumps Tracks

Wednesday, November 24th, 2010 by Martha Forlines & Thad Green

Recap of Leader Quick Tip: Is it time to get employee motivation on track?

The number one leadership challenge today is “keeping employees motivated and focused on results”, according to our latest survey.

Here are some typical reactions to this news, and the resulting response:

1.       “What’s new?”  and “My hands are tied” lead to an ignore the problem response.

2.       “I don’t have time to deal with it now” leads to procrastination.

3.       “I need to fix it” and “I need more data” both can lead to an action response.

If you’re having an action response, the direction you take should be a simple common sense approach.

You’ll want to assess the situation first, then plan a course of action based on what you find.

There are two steps to take:

1.       Assess the situation

2.       Then act on what you find

Assessing begins with asking people who will be honest with you, “What’s the motivation like here now?” Focus on the issue—employee motivation, engagement and employee satisfaction.

If the “asking” suggests a problem, then follow up by gathering more information to get a better handle on it.

You can do this either with a few in-depth interviews with selected individuals or surveys with selected teams.

When it’s time for action, you’ll be ahead of the game (in terms of both time and cost) if you choose the right way to survey or conduct your in-depth interviews.

Either way, the information gathering should uncover three things: where the motivation problems are (by individual), what is causing the problems, and possible solutions.

In other words, casual conversations or employee surveys won’t cut it. You might find out where the problems are, but you need more and you need it now.

This means targeting your interviews or surveys. Get to the employees or teams known or suspected to be poorly motivated and not focused on results.

In other words, you don’t need to interview everyone or conduct a 100% survey.

Go where you have the best chance of improving performance quickly—no skirting around the edges.

If you want to dance, save it for some live music Saturday night.

Dig in now and get the motivation train on track.

If you feel uncomfortable with this, get some executive coaching or go for some leadership consulting.

Whatever you do, remember that the “ignore” and “procrastination” responses ultimately lead to a train wreck.

Is that the kind of leader you want to be?

Martha Forlines and Thad Green

Does Your Belief about Employee Motivation Really Matter?

Wednesday, September 29th, 2010 by Martha Forlines & Thad Green

Recap of Leader Quick Tip: Employee motivation, engagement, and performance can get confusing

Yes, extrinsic motivation often is effective. The danger is that it works just enough that it becomes easy to lose sight of the importance of intrinsic motivation. And, for many leaders, intrinsic motivation can be scary stuff.  It means going below the surface to find out what makes a person tick. So it’s easy for leaders to shy away from intrinsic motivation.  Also, if the leader’s own personal motivation is extrinsic factors, it is only natural to assume that others are motivated the same way. (This is another case of projection.) These are some of reasons why the value of intrinsic motivation goes untapped.

When it comes to using specific approaches (like fear, pressure, money, etc.), they work for some employees, not for others.

Only one person really knows what will motivate—the individual employee! Except . . .

Employees don’t always CONSCIOUSLY know what will motivate them. You may ask, but whatever they say off the top of their head probably isn’t it. Most people haven’t clearly sorted out what motivates them, so it takes some digging to find out.

If you’re going to dig (rather than assume everybody is motivated the same way), you want to have the right tools.

If you’d like more information about “the right tools,” go to www.beliefsysteminstitute.com or call Martha at 678.576.5207.

Martha Forlines and Thad Green

The First Step is the Hardest

Monday, September 7th, 2009 by Martha Forlines & Thad Green
 
Recap of this week’s Leader Quick Tip: Wondering when to give up?

giveup-smDo you ever feel guilty when you start something and not finish it?

How about feeling weak when you’re too chicken to even start something you want or need to do?

Or maybe feeling stupid when you refuse to give up, even when you know you don’t have a snowballs chance in hell of pulling it off?

All you have to do is apply sound decision making skills to the question “Do I quit or keep going?”

You’ll make better decisions. More good stuff will come to you. The bad stuff stays away.

This is particularly true as a leader when it comes to tough issues like employee motivation, employee performance management, and change management training.

The first step is the hardest. That’s committing to make better decisions about “sticking with it” versus “giving up.”

TIP #1: Ignore the little voice camped out in your ear. The words you hear come from all of your unconscious fears. This is not the basis for making sound decisions.

TIP # 2: Notice how tricky your beliefs can be. A belief that serves you well can also work against you. Believing you should “never give up” can lead you to success in on arena, and cause a costly inevitable failure in another. It doesn’t make sense to fight a losing battle to the bloody end just so you can say “I never give up.”

TIP #3: Become consciously aware of your self-talk (the conversations you have with yourself).

Let’s say there’s something you want to do. You start talking to yourself. “I’ve never done this before. I hear it’s really hard. It’d be fun, but . . . Well, I don’t have time anyway.”

Before you can say Kalamazoo and Timbuktu, you’ve talked yourself out of even trying!

Your self-talk could be different. “I’ve never done that before. Sounds like great fun. Everybody says its hard, but I wonder how difficult it really is. Maybe I should check into it enough to see what would be involved. If other people can do it, I probably can too.”

Self-talk can hold you back, or push you ahead. So be conscious of the conversations you have with yourself.

What kind of self-talk do you want to do?

Latch onto these three tips and you’ll make better decisions, be more successful, and happier.

Will you “stick with it” or “give up” when you’re wrestling with challenges like how to motivate employees, overhauling an employee motivation program, bumping up employee job satisfaction, and using performance management tools to get employee performance improvement?

Act now. Time’s a wasting.

Finally, listen up to this metaphor and see how it grabs you.

Two mice fell into a bucket of cream. One gave up and drowned. The other kept paddling around until he churned the cream into butter and walked out of the bucket. *

*From John Frasca, editor, GWT Changed the World for Me, Pyramid Publications, 1972, p. 251.