Posts Tagged ‘Executive Leadership’

When desire and achievement collide

Tuesday, August 16th, 2011 by Martha Forlines & Thad Green

giveup-sm

Achievement always fulfills some desires, and precludes others.

 

This collision is a growing concern among leaders.

 

The concern begins with a gnawing anxiety about what may happen.

 

Both good and bad come with achievement. When the bad outweighs the good, reality sets in and dissatisfaction shows up.

 

What’s a leader to do so achievement and desire do not collide?

 

Leaders can relate to this collusion between achievement and desire.

 

Achievement always leads to something, lots of things usually. Some are good, others are not so good.

 

Achievement is like a family vacation.

You got away from the office, but your mother-in-law came along.

You got to read some, but not enough because a dreaded cousin and her best (and obnoxious) friend visited for three days, uninvited.

You had fun with the kids, but you had to entertain them too much.

The food was great, but the weather wasn’t.

You got to do some things you wanted to do, but spent too much time pleasing others.

It was good to “get away,” but you had to settle too many arguments.

Nobody got sick or hurt, but you were bombarded with emails from the office with questions to answer, problems to solve, and decisions to make.

You were able to decompress, but then it was time to come home.

 

So how is achievement like a vacation?

 

First, you know on the front end what will please you, and what won’t.

 

Second, you can anticipate what could happen, and take action to insure much of the good, and prevent much of the bad.

 

Third, you can see how much good is likely to happen, and how much bad, and which way the scales will tip.

 

Fourth, you can make better decisions, if you anticipate and avoid unpleasant surprises.

 

In other words, look before you leap, so achievement and desire don’t collide.

 

Martha Forlines and Thad Green

Procrastination pays off

Tuesday, August 2nd, 2011 by Martha Forlines

 enjoywork

It’s not the decisions you make that kill you, it’s the ones you don’t make, or make too late, that hold you back.

 

Sure, there’s a time and place for procrastinating, but you better know what you’re doing.

 

If you know when to procrastinate, procrastination can really pay off!!!

 

Otherwise, you’re asking for trouble.

 

You should procrastinate on decision making WHEN:

  1. You’re angry.
  2. You’re too tired to think clearly.
  3. You need more information (and you can get it and get it quickly and without too much cost).
  4. You need to prepare others for the decision.
  5. You feel rushed.
  6. You’re about to compromise your values.
  7. You’re trying to make everybody happy.
  8. You desperately want to please one or more key people.
  9. You feel like you’re being pushed into the decision.
  10. You’re not confident you’re making a good decision.
  11. Your intuition is shouting “wait.”

 

If any of these conditions exist, hold off on making the decision, not too long though, but give yourself a little more time before deciding.

 

If you can make a better decision tomorrow, make it tomorrow!

 

Martha Forlines and Thad Green

Leadership Coaching: Workplace Conflict Causes Annoying Behavior

Wednesday, March 2nd, 2011 by Martha Forlines & Thad Green

Recap of Leader Quick Tip: The pain of conflict is a good thing

You’ve had a conflict.

It’s affecting the relationship and your work.

The other person is avoiding you and is unwilling to discuss the conflict.

He or she starts showing annoying behaviors:

1.       Acting like a crybaby

2.       Whining

3.       Pouting

4.       Being passive aggressive

5.       Bitching

6.       Fault finding

7.       Showing anger

These behaviors are a problem.

This is a good thing! It means a solution is wanted, but the person is not willing yet to try to resolve the conflict.

The annoying behaviors are signals of pain. The greater the pain, the more willing people are to deal with conflict, rather than keep avoiding it.

People don’t resolve conflict until they are ready. Pain gets them there.

The annoying behaviors mean you are a step closer to a solution.

There was a conflict. It hasn’t been resolved.

Now you’re fed up with the annoying behavior.

Here are things you want to say (but shouldn’t). It may make you feel better, but is sure to make the situation worse:

1.       Stop being a crybaby. Acting like that isn’t going to help.

2.       Stop whining. You’ll never get what you want.

3.       Stop pouting.  If you’re upset, speak up.

4.       Stop being passive-aggressive. You’re just making things worse.

5.       Stop bitching. You’re getting on my nerves.

6.       Stop finding fault with everything I do or I’m going to lock you in your office and throw away the key.

7.       Stop being mad all the time or I’m going to give you something to be mad about.

So, what should you do?

Most people have the wrong idea about resolving conflict.

It’s not about apologizing or compromising or solving the problem yourself.

Resolving conflict is about asking and listening.

It’s the easy way and the better way.

And remember, the one asking the questions is controlling the conversation. And that’s you.

Try this time-proven approach:

1.       Say “You seem upset about (name the conflict).” Stop. Listen.

2.       Ask “Can we talk about it?” Stop. Listen.

3.       Ask “What are you thinking and feeling?” Stop. Listen.

4.       Ask “What do you want me to do?” Stop. Listen.

5.       Ask “What are you willing to do?” Stop. Listen.

6.       Propose a solution. Stop. Listen.

7.       Reach an agreement. Hug and kiss, and get  back to work

Okay, so you’re saying, reaching an agreement is the hard part. Not really, if you follow the steps.

Many of you find it hard to ask questions.

More of you find it hard to ask a question and then stop, without saying anything else.

And listening can be the hardest part, hearing things you don’t want to hear. Being blamed or criticized or accused is hard to take without striking back.

When people are upset about a conflict, they mainly want to be heard, to let off steam, to get it off their chest.

When you will listen, you may find that the conflict simply dissolves.

We see this happen all the time in our leadership consulting, executive coaching, and employee engagement work.

Give it a try. You can make it work.

All the best to your success,

Martha Forlines and Thad Green

Change is very personal . . . and secretive

Wednesday, January 19th, 2011 by Martha Forlines & Thad Green

Recap of Leader Quick Tip: Change is VERY personal . . . and secretive

Here’s what you’re not likely to hear when you’re leading change.

  • Marge’s husband is out of work and she’s AFRAID she’ll lose her job.
  • Chuck is already working a 60 hour weeks and he’s AFRAID it’ll just get worse.
  • Marilyn is not stress hardy and is AFRAID she can’t cope with more change.
  • Robert is AFRAID of the shame of being out of work.
  • Don is a constant worrier and is AFRAID of everything . . . real and imagined.
  • Mary is AFRAID someone else will get the opportunities that come with change.

Yes, change is very personal AND secretive.

What is a manager to do?

You probably don’t want to know.

In case you do…

You can only manage change one person at the time.

This is not what a leader wants to hear . . . but it’s true.

If you don’t know their fear, you won’t know what to do.

And this causes fear in YOU.

You’re AFRAID to hear about their fear.

AFRAID they’ll expect too much of you.

AFRAID you’ll open a can of worms and can’t close it.

Change causes fear in all of us.

WE CAN’T LEAD OTHERS THROUGH THEIR FEAR OF CHANGE UNLESS WE DEAL WITH OUR OWN.

This isn’t what you want to hear . . . but it’s true.

No amount of executive coaching, leadership consulting, or change management skills will help you manage change effectively UNTIL you deal with your own fear.

You only need to do what you expect of those you lead.

Martha Forlines and Thad Green

Lose the best and keep the rest?

Wednesday, January 5th, 2011 by Martha Forlines & Thad Green

Recap of Leader Quick Tip: High performers have already decided whether to stay or go

The leadership challenge that ranked #3 in our November survey was “retention of high performers.”


High performers have already decided whether they will stay or go!
The former know why they will stay, and what would push them away.
The latter know when they will go, and what would cause them to stay.
DO YOU KNOW WHAT THEY KNOW?
If not, you’ll be the loser!
It’s too late to hold onto some high performers. Not so for others.

Information is power!


And you have to get information if you want to retain high performers.

This means you have to start by stopping.
1. Stop making assumptions—about which high performers are ready to bolt and why, and which will stay and why. It’s risky business thinking you have it figured out.

2. Stop projecting—your own needs and preferences onto your high performers. For example, if you’d leave for more money, believing others would, too, is projecting. Or, if you like to know your options, but you’d leave only if the perfect job comes up, it is projecting to believe others will do little more than shop around.


3. Stop acting helpless—about influencing high performers to stay. It’s true that high performers leave because they are not getting what their performance deserves, but money seldom is the reason. They may say it is, but telling the truth on the way out the door serves no purpose from their point of view.

The real task is to find out what your high performers are thinking. This can only be done by building relationships, developing trust, and making it easy and safe for them to tell you what is going on.

You’re ahead of the game if these behaviors describe you’re leadership style. After all, these are the basics for leadership derived from leadership training, executive and leadership coaching, leadership consulting, executive MBA programs, even the school of hard knocks.

The bottom line is that relationships, trust, and getting high performers to open up is the only way you can get the information you need to retain this invaluable resource.

It’s never too late to start. You can make a lot of headway quickly, if keeping high performers is important to you.

Martha Forlines and Thad Green

Are You Curious as to What’s Really Behind Employee Engagement?

Wednesday, September 1st, 2010 by Martha Forlines & Thad Green

Leaders everywhere

Are talking about

The importance of engagement

Of having employees

Fully involved in

And enthusiastic about

Their work

We all get

The WHY of engagement

It’s the HOW

That stumps us

It’s simple really

Motivation is the key to engagement

It’s like the often used phrase

If you really want to know

What’s going on

Follow the money

In your case

If you want to know how to

Engage employees

Follow their motivation

Then you’ll know

How to engage them

Because motivation determines engagement

And more

Motivation is the fuel for performance . . . no gas, no go

When motivation sags below the enthusiastic line

Effort shows a corresponding decline

Causing performance to cough

Like an engine begging for fuel

fuel_gauge_analog

As a leader you have to wonder

How much unrealized potential

Is silently seeping away

Every second of every working day

In these turbulent and troubling times

Just imagine redirecting all of that unrealized potential

Like rechanneling fresh water into parched soil

Could you produce more

And what would happen to the wilted flower called profit?

Is your lost opportunity measured

In ounces or pounds or tons?


Please note… this is an excerpt from Martha Forlines and Thad Green’s new book, Inspiring Women…BECOMING Courageous, Wise Leaders, available here -  women’s leadership book

What Does Employee Engagement Have To Do With Customer Satisfaction?

Wednesday, August 18th, 2010 by Martha Forlines & Thad Green

Recap of leader Quick Tip: What does employee engagement have to do with customer satisfaction?

If you measure customer satisfaction by having reliable processes in place to deliver quality products and services, plus good customer relationships, then there are a handful of employee engagement measures that can make a difference.

customer-satisfaction

Employee Engagement Measures for Process Improvement

  • One of the key measures for employee engagement around process improvement is having the materials and equipment for employees to do their very best job.  Ok, that sounds reasonable and fair.
  • The second employee engagement measure for successful process implementation is having the opportunity for employees to do what they do best in their job every day.  This gets back to selecting the right people for the right seats on the proverbial bus, doesn’t it?

That’s as far as the research goes for process improvement and the link to employee engagement. But what about employees having input on the process improvement activities or employees needing to be communicated with about changes in the workplace before they happen?  It truly is in the eye of the beholder – the employee.

Let’s move on to what research says about managing the customer relationship… keeping the customer satisfied and happy. These two may surprise you.

Two Employee Engagement Measures That Contribute To Satisfied Customers

  • The first: The purpose or mission of the organization makes the employee feel like their job is important. Shouldn’t everyone be made to feel like their contributions every day are important to the success of the organization?  What a lost opportunity for so many organizations and for so many leaders.
  • The second: Co-workers are committed to doing quality work. Translated, this means “If I’m going to bust my hump every day doing quality work then I expect my peers to be doing the same”. Otherwise, keeping the customers satisfied is a lost cause.

So which of these elements do you as a leader have in your control in order to create a satisfying experience for your customers?  How about all of them? Isn’t that a relief !

If you really want to know more, all you have to do is ask your employees.


Martha Forlines and Thad Green are leadership consultants with BSI, an Atlanta leadership consulting firm. We offer leadership solutions for increasing employee engagement and performance. Contact Us

Traditional Employee Engagement Strategies Are Flawed

Wednesday, August 4th, 2010 by Martha Forlines & Thad Green

Recap of Leader Quick Tip: Traditional employee engagement strategies are flawed

Let’s say (just for the sake of understanding the big flaw) that you’re not truly engaged—that is, YOU aren’t truly committed physically, emotionally, and intellectually to your work.

Now, how many things have to change for you to get “true engagement?” Exactly what would have to change? Hmmm . . .

And suppose the execs above you announce an employee engagement initiative. They’ve picked out 10 to 15 things to address to get the workforce truly engaged—a magic generic formula.

How many of the 10 to 15 would you guess are on the list YOU made?

And what’s the likelihood you’ll ever get the 10 to 15 anyway, given the way things usually are implemented due to blasé attitudes and lack of accountability?

How does this make you feel?

You are a leader. So if you feel this way, how must those below you feel?employee engagement strategies are flawed

So what is a leader to do?

Look at the strategy. It’s all based on the false assumption that everybody is the same, that everybody will be more engaged if someone does the same 10 to 15 things for (or to) them.

Well it just isn’t so. The reality is that you’re not like the guy in the office or cubicle next to you. You’re not like your boss. You’re not like the people on your team.

Sure there may be some sameness, but the truth is— everybody is different.

The workforce will never be truly engaged until leaders recognize and manage to these differences.


Martha Forlines and Thad Green are leadership consultants with BSI, an Atlanta leadership consulting firm. We offer leadership solutions for increasing employee engagement and performance. Contact Us

BSI Experts Lambast Traditional Employee Engagement Surveys

Wednesday, July 7th, 2010 by Martha Forlines & Thad Green

Recap of Leadership Quick Tip: Engagement surveys are nothing more than employee opinion surveys by another name

employee-engagement-survey

Here’s how they are the same:

1. Survey items are around the same old employee satisfaction stuff;
2. Engagement surveys are completed anonymously too;
3. Data continue to be aggregated for reporting;
4. Survey results continue to show problems that are too pervasive, too elusive, too demanding, too costly, and too easy to let slide and
5. Good intentions to take action (based on results) lose momentum like usual.

Perhaps the biggest issue, aside from the surveys themselves, is this: If managers haven’t been held accountable to lead effectively in the past, who is going to hold them accountable now?
So what’s a leader to do, if you want to crank up employee engagement a notch or two on your team…

Call us for proven engagement solutions that work for your team or larger organization at 678-576-5207.

Martha Forlines and Thad Green

Leading Differently Pays Off!

Wednesday, May 26th, 2010 by Martha Forlines & Thad Green

Recap of Leader Quick Tip: Leading differently pays off

John Chambers Leading Differently

John Chambers. Photo Credit - Wikipedia

John Chambers, head of Cisco Systems, summarizes how he leads differently, according to U.S. News & World Report.

Decision making –Get the jump start on new know-how before others.
Management team—Build one that can help render swift and informed decisions.
Operating the company—Use empowerment and collaboration rather than command and control.
View of the universe—It’s all about education and the Internet.

Sounds simple, right?

Yeah, but the surface doesn’t tell you what the deep waters know.
It takes a lot of leadership know-how to be different and pull it off with great success.

Here at Belief System Institute, we’re all about DIFFERENT!
If you’re interested in DIFFERENT, see our website at beliefsysteminstitute.com or call Martha at 678.576.5207.

All the best to your success,
Martha Forlines and Thad Green