Leadership Training Modules

Managing for Results

1. Analytical and critical thinking skills
2. Understanding behavior style using DISC
3. Receiving feedback from employees
4. Managing conflict/resolving differences
5. Holding your directs accountable
6. Dealing with your poor performers
7. Responding to your high performers

Management Skills: The Basics

1. Giving positive reinforcement
2. Clarifying communication
3. Active listening
4. Handling conflict
5. Coaching
6. Delegating
7. Taking the initiative
8. Building self-confidence
9. Firing an employee

Supervisory Skills: Getting Employees Engaged

1.   Building employee confidence (to get the job done)

1. Placing people in jobs that match their skills and interests
2. Deciding what you expect of each employee
3. Communicating your expectations to employees
4. Identifying training that each employee needs
5. Deciding how to train employees, and how to get it done
6. Giving employees information that will help them succeed
7. Developing a self-confident workforce

2.  Creating employee trust (in you as their supervisor)

1. Developing a system so you know who is performing well and who isn’t
2. Rewarding good performers . . . all of them
3. Dealing with poor performers . . . each and every one
4. Making up your mind to respond to good and bad performers quickly
5. Being sure your employees understand rules, regulations, policies, and procedures that relate to their performance
6. Communicating consequences (actions you will take) when rules, regulations, policies, and procedures are not followed
7. Making up your mind to respond quickly and consistently for every problem
8. Holding everyone accountable for what they are supposed to do
9. Being sure everyone knows that everybody is getting what their performance deserves.

3.   Promoting employee satisfaction (so they will be motivated and engaged)

1. Keeping your employees informed about what is going on
2. Getting your employees to communicate with you, and listening and responding
3. Explaining the “why” of key decisions you make and actions you take
4. Taking steps to avoid the appearance of favoritism
5. Holding regular team meetings
6. Following through on all commitments . . . or explain why
7. Showing respect to everyone
8. Treating everyone the same . . . on some things, no favorites
9. Finding out what each employee wants and needs to do a good job

Employee Effectiveness Skills

1. Working effectively with your supervisor
2. Clarifying communication
3. Active listening
4. Accepting authority and responsibility
5. Taking the initiative
6. Handling conflict
7. Giving positive reinforcement
8. Building self-confidence
9. Working effectively with coworkers
10. Communicating successes
11. Communicating failures
12. Responding to change
13. Receiving feedback
14. Handling criticism
15. Being a better team player
16. Showing loyalty